Frequently Asked Questions
How long does shipping take?
Orders placed before 3:00 PM ET begin processing the same day. Processing takes 1 to 2 business days (Monday to Friday, excluding weekends), and delivery takes 5 to 10 business days (Monday to Friday, excluding weekends).
How much does shipping cost?
We offer free delivery on all orders. There are no hidden shipping fees at checkout.
How can I track my order?
Once your order ships, we'll send you a tracking link by email so you can follow its journey. If you can't find your tracking details or have questions, please email us at info@by-marlowe.com and we'll gladly help.
Do you ship internationally, and what about customs?
Our primary market is the United States. For any international orders, please note that customs duties, taxes or import fees may apply depending on your country, and these are the responsibility of the recipient. If you're unsure whether we can ship to your location, email us first at info@by-marlowe.com.
What is your return policy?
We offer a 30-day return policy. If you're not fully satisfied, you can return eligible items within 30 days of delivery, provided they are unused and in their original condition and packaging. To start a return, please email us at info@by-marlowe.com and we'll walk you through the steps.
How and when will I get my refund?
Once we receive and inspect your returned item, we'll process your refund to your original payment method. Refunds are issued in USD. If you haven't seen your refund after a reasonable time, reach out to us at info@by-marlowe.com.
Can I exchange an item?
Yes! If you need a different size or product, we're happy to help arrange an exchange within the 30-day window. Simply email us at info@by-marlowe.com with your order number and the item you'd like instead.
How do I choose the right size?
We recommend checking the size details listed on each product page before ordering. If you're still unsure which size is best for you, email our team at info@by-marlowe.com and we'll gladly offer guidance.
Can I change or cancel my order?
Because orders placed before 3:00 PM ET begin processing the same day, we can only make changes or cancellations if your order hasn't shipped yet. Please email us as soon as possible at info@by-marlowe.com with your order number, and we'll do our best to assist.
What payment methods do you accept?
We accept major payment methods at checkout, with all transactions processed securely in USD. If you experience any issue while paying, please contact us at info@by-marlowe.com.
How can I contact By Marlowe?
The best way to reach us is by email at info@by-marlowe.com — this is our primary support channel and we aim to respond promptly. By Marlowe is operated by HVK SERVICES LLC, 112 Capitol Trail, Suite A1187, Newark, DE 19711, United States.