Shipping policy
Thank you for shopping with By Marlowe. This Shipping Policy explains the shipping conditions, delivery times, and procedures that apply to orders placed on www.by-marlowe.com.
FREE SHIPPING
At By Marlowe, we offer free shipping on all orders, with no minimum purchase amount required.
Shipping is completely free regardless of your order value or package weight.
SHIPPING DESTINATIONS
We currently ship to the following countries:
- United Kingdom
If your country is not listed, please contact us before placing your order.
ORDER CUT-OFF TIME
Orders are processed according to London time (GMT / BST).
- Orders placed before 4:00 PM (London time), Monday to Friday, will begin processing on the same business day.
- Orders placed after 4:00 PM, on weekends, or on public holidays will begin processing on the next business day.
PROCESSING TIMES
Orders are processed Monday through Friday, excluding public holidays.
Our standard processing time is 1–3 business days from the date your order is received.
During this time, your order is prepared, quality checked, packaged, and handed over to one of our shipping partners.
During busy periods such as Black Friday, seasonal sales, or public holidays, processing times may be slightly longer. If this happens, we will notify you by email.
DELIVERY TIMES
Once your order has been dispatched, the estimated delivery time is 4–9 business days, Monday through Friday.
Estimated Total Delivery Time
| Stage | Estimated Time |
|---|---|
| Order Processing | 1–3 Business Days |
| Shipping Transit | 4–9 Business Days |
| Total Estimated Delivery | 5–12 Business Days |
Delivery times are estimates only and may vary depending on the destination, shipping carrier, customs procedures (where applicable), weather conditions, public holidays, or other circumstances beyond our control.
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable UK consumer legislation, if no specific delivery date has been agreed, we aim to deliver your order within a reasonable time and, in any event, no later than 30 days after your order has been accepted.
SHIPPING METHOD
All orders are delivered directly to the shipping address provided during checkout.
We work with a network of trusted logistics partners to ensure reliable delivery. Depending on your destination and the product ordered, your shipment may be handled by one of our logistics partners or their local delivery partners.
The carrier used for your order is selected by By Marlowe based on the destination, product type, and operational availability.
ORDER TRACKING
Once your order has been dispatched, you will automatically receive a Shipping Confirmation Email containing:
- Your tracking number
- A direct tracking link
- An estimated delivery date
If you have not received a shipping confirmation within 48 hours after placing your order, please check your spam or junk folder before contacting us at info@by-marlowe.com.
RECEIVING YOUR ORDER
Please inspect your package as soon as it arrives.
If your parcel arrives damaged, opened, or appears to be missing items, please:
- Note the damage with the delivery driver where possible.
- Take clear photographs of the packaging and the affected products.
- Contact us within 3 business days of delivery at info@by-marlowe.com and include your order number together with the photographs.
Reporting shipping damage promptly allows us to investigate with the carrier and provide an appropriate solution as quickly as possible.
UNCOLLECTED OR REFUSED PARCELS
If a parcel is returned to us because:
- it was not collected;
- delivery was refused without a legitimate reason; or
- the delivery address provided was incorrect,
we will contact you by email to arrange either:
- a new shipment (additional shipping charges may apply); or
- a refund, where applicable and subject to our Return Policy.
Any shipping costs incurred due to an incorrect address, refusal of delivery, or failure to collect the parcel may be deducted from any refund where permitted by law.
LOST OR UNDELIVERED PARCELS
If your parcel has not arrived within the estimated delivery period, please first:
- Check the tracking information.
- Verify that the shipping address on your order is correct.
- Check with neighbours, your building reception, or any designated safe place.
- Contact your local delivery carrier if tracking indicates an attempted delivery.
If you are still unable to locate your parcel, please contact info@by-marlowe.com within 14 days of the shipping date.
We will open an investigation with the carrier and keep you informed throughout the process.
If a parcel is confirmed as lost in transit, we will provide an appropriate solution, which may include a replacement shipment or a refund in accordance with your statutory rights under applicable consumer protection legislation.
INCORRECT SHIPPING ADDRESS
It is the customer's responsibility to ensure that the shipping address provided at checkout is complete and accurate.
By Marlowe cannot be held responsible for delays or failed deliveries resulting from an incorrect or incomplete shipping address supplied by the customer.
If you notice an error in your shipping address, please contact us immediately at info@by-marlowe.com.
If your order has not yet been dispatched, we will make every effort to update the address.
If the order has already been shipped, we may not be able to make any changes, and additional shipping charges may apply if the parcel must be re-shipped.
SHIPPING SUMMARY
| Criteria | Details |
|---|---|
| Shipping Cost | Free on all orders |
| Currency | GBP (£) |
| Shipping Destinations | United Kingdom, Ireland, France, Germany, Netherlands, Belgium, Austria, Denmark, Sweden, Norway, Finland, Spain, Italy and Portugal |
| Order Cut-Off Time | 4:00 PM (London Time – GMT / BST), Monday–Friday |
| Processing Time | 1–3 Business Days |
| Delivery Time | 4–9 Business Days |
| Estimated Total Delivery | 5–12 Business Days |
| Delivery Method | Home Delivery |
IMPORT DUTIES AND TAXES
Depending on the destination country, import duties, customs charges, VAT, taxes, or customs clearance fees may be imposed by local authorities.
These charges are not included in the product price or shipping costs and remain the sole responsibility of the customer.
As customs regulations vary by country, By Marlowe has no control over these charges and cannot predict their amount.
CONTACT INFORMATION
The best way to reach us is by email at info@by-marlowe.com. We aim to respond to every message within 24 hours.
Whether you have a question about your order, our products, shipping, or returns, sending us an email is the fastest and most reliable way to get help. Please include your order number where possible so we can assist you more quickly.
Company Information
Store Name: By Marlowe
Company: By Marlowe
Address:
64 rue Bonneterie
Millau Midi-Pyrénées 12100
France
Email: info@by-marlowe.com
Phone: +33 7 45 75 15 31
For the quickest response, please email us first at info@by-marlowe.com before calling.
Customer Service Hours
Monday – Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
London Time (GMT / BST)