Privacy policy
This Privacy Policy describes how By Marlowe collects, uses and shares your personal information when you visit or make a purchase on www.by-marlowe.com (hereinafter the "Site").
By Marlowe is committed to protecting your privacy and processing your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone and some of the cookies installed on your device. In addition, as you browse the Site, we collect information about the individual pages you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as "Device Information".
We collect Device Information using the following technologies:
"Cookies": data files placed on your device or computer and often including an anonymous unique identifier. For more information about cookies and how to disable them, visit www.allaboutcookies.org.
"Log files": track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
"Web beacons", "tags" and other similar technologies: record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information, email address and phone number. We refer to this information as "Order Information".
When we talk about "Personal Information" in this Privacy Policy, we are referring both to Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
communicate with you,
screen our orders for potential risk or fraud,
and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store — you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site's data collection and use practices when we see a "Do Not Track" signal from your browser.
YOUR RIGHTS
If you are a UK resident, you have the right to access the personal information we hold about you, and to ask that your personal information be corrected, updated or deleted. If you would like to exercise this right, please contact us using the contact details below.
Additionally, we process your information in order to fulfil any contracts we may have with you (for example, if you place an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information may be transferred outside the United Kingdom, including to Canada and the United States.
In accordance with the UK GDPR, you have the following rights over your data:
The right of access, rectification and erasure
The right to restrict processing
The right to data portability
The right to object
The right to withdraw your consent at any time
The right to lodge a complaint with the Information Commissioner's Office (ICO — www.ico.org.uk)
To exercise these rights, contact us at info@by-marlowe.com.
DATA RETENTION
When you place an order through the Site, we will retain your Order Information in our records unless and until you ask us to delete this information. Accounting and billing records are retained for 6 years in accordance with applicable legal obligations. Marketing prospect data is retained for 3 years from the last point of contact.
MINORS
The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from minors without the prior consent of a holder of parental responsibility.
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email at info@by-marlowe.com or by post using the details set out below:
By Marlowe
64 rue Bonneterie, 12100 Millau, France
Phone: +33 7 45 75 15 31
Email: info@by-marlowe.com
Customer service hours: Monday – Friday: 9:00 AM – 8:00 PM, Saturday: 9:00 AM – 6:00 PM (London time — GMT / BST)