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Privacy policy

At By Marlowe, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what data we collect when you shop with us, how we use it, and the choices you have. It applies to all customers who purchase from or interact with our online store.

Information We Collect

When you place an order, create an account, or contact our support team, we collect the personal information necessary to serve you. This includes:

  • Contact and identity details: your name, shipping and billing address, email address, and phone number.
  • Order information: the products you purchase, order history, and any notes or requests linked to your order.
  • Payment information: billing details and transaction records. Full card numbers are processed securely by our payment providers and are not stored on our own systems.
  • Technical and usage data: IP address, browser type, device information, and how you navigate our website, collected through cookies and similar technologies.

How We Use Your Information

We use your personal data only for clearly defined purposes:

  • To process, fulfill, and deliver your orders, and to send order confirmations and shipping updates.
  • To provide customer support and respond to your questions or requests.
  • To process payments and prevent fraud.
  • To comply with legal, accounting, and tax obligations.
  • To improve our website, products, and overall shopping experience.
  • To send you marketing communications, where you have consented to receive them.

Lawful Basis for Processing

Where data protection laws such as the GDPR apply, we rely on the following lawful bases:

  • Performance of a contract — to process and deliver the orders you place with us.
  • Legal obligation — to meet tax, accounting, and other regulatory requirements.
  • Legitimate interests — to secure our website, prevent fraud, and improve our services, provided these interests do not override your rights.
  • Consent — for marketing communications and non-essential cookies, which you may withdraw at any time.

Sharing Your Information

We never sell your personal data. We share it only with trusted service providers who help us operate our store, and only to the extent needed to perform their services:

  • Payment processors to handle transactions securely.
  • Shipping and logistics partners to deliver your orders.
  • Analytics and technology providers to help us understand and improve website performance.

These providers are required to safeguard your information and may only use it for the purposes we specify. We may also disclose data where required by law or to protect our legal rights.

Cookies

Our website uses cookies and similar technologies to keep your shopping cart working, remember your preferences, analyze traffic, and, where permitted, support marketing. Essential cookies are necessary for the site to function. You can manage or disable non-essential cookies through your browser settings or our cookie controls, though some features may not work correctly if they are turned off.

Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy. Order and transaction records are retained for the periods required by tax and accounting laws. When data is no longer needed, we securely delete or anonymize it.

Data Security

We use appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access. This includes encrypted connections for data transmission and restricted access to personal information. While no method of transmission over the internet is completely secure, we work continuously to safeguard your data.

Your Rights

Depending on your location, and in particular if you are in the EU, EEA, or UK, you have the following rights regarding your personal data:

  • Access — request a copy of the personal data we hold about you.
  • Correction — ask us to update or correct inaccurate information.
  • Deletion — request that we erase your personal data, subject to legal retention requirements.
  • Objection and restriction — object to or restrict certain processing, including direct marketing.
  • Data portability — request your data in a portable, machine-readable format.
  • Withdraw consent — where processing is based on consent, at any time.

To exercise any of these rights, simply email us using the details below. We may need to verify your identity before acting on your request. If you believe we have not handled your data properly, you also have the right to lodge a complaint with your local data protection authority.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please email us first at info@by-marlowe.com. We aim to respond to all enquiries within 24 hours.

You can reach the company behind By Marlowe at:

  • Company: HVK SERVICES LLC
  • Address: 112 Capitol Trail, Suite A1187, Newark, DE 19711, United States
  • Email: info@by-marlowe.com
  • Phone (secondary): +1 302-560-2166