Terms of service

Last Updated: August 7, 2026

This website is operated by By Marlowe. Throughout the site, the terms "we," "us," and "our" refer to By Marlowe. By Marlowe provides this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms of Service ("Terms"), including those additional terms and policies referenced herein and/or available by hyperlink.

These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms of Service. We reserve the right to update, modify, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following any updates constitutes acceptance of those changes.

Our online store is hosted by Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any unlawful or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction while using the Service, including copyright laws.

You must not transmit any worms, viruses, malware, or any code of a destructive nature.

Any breach or violation of these Terms will result in an immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment card information) may be transferred unencrypted and involve:

transmissions over various networks; and
changes to conform and adapt to technical requirements of connecting networks or devices.

Payment card information is always encrypted during transfer across networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without our prior written permission.

Headings used in these Terms are included for convenience only and shall not affect the interpretation of these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

The information available on this website is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or up-to-date sources of information.

Any reliance on the material on this site is at your own risk.

This site may contain historical information. Historical information is provided for reference only and may not be current.

We reserve the right to modify the contents of this website at any time but have no obligation to update any information. You agree that it is your responsibility to monitor changes to our website.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuation of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products. However, we cannot guarantee that your device's display will accurately reflect the actual colours.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer.

All product descriptions and pricing are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time.

Any offer made on this website is void where prohibited by law.

We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us.

We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

These restrictions may include orders placed by or under the same customer account, the same payment card, and/or orders that use the same billing and/or shipping address.

If we make a change to or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/telephone number provided at the time the order was placed.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

You agree to promptly update your account and other information, including your email address, payment card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please refer to our Return Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools that we do not monitor, control, or have any influence over.

You acknowledge and agree that we provide access to such tools "as is" and "as available", without any warranties, representations, or conditions of any kind and without any endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion.

You should ensure that you are familiar with and approve of the terms under which such tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website, including the release of new tools and resources.

Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, and services available through our Service may include materials from third parties.

Third-party links on this website may direct you to websites that are not affiliated with us.

We are not responsible for examining or evaluating the content or accuracy of such websites, and we do not warrant and shall not have any liability or responsibility for any third-party materials, websites, products, services, or other resources.

We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions carried out in connection with third-party websites.

Please carefully review the third party's policies and practices and make sure you understand them before engaging in any transaction.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the relevant third party.

SECTION 9 – COMMENTS, FEEDBACK AND OTHER USER SUBMISSIONS

If, at our request, you send us certain specific submissions, such as competition entries, or if, without a request from us, you send us creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by post, or otherwise (collectively referred to as "Comments"), you grant us the right, at any time and without restriction, to edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you provide to us.

We are under no obligation:

to maintain any Comments in confidence;
to pay compensation for any Comments; or
to respond to any Comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine, at our sole discretion, to be unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene, or otherwise objectionable, or which violates any party's intellectual property rights or these Terms of Service.

You agree that your Comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

You further agree that your Comments will not contain unlawful, abusive, or obscene material or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties regarding the origin of any Comments.

You are solely responsible for any Comments you make and their accuracy.

We take no responsibility and assume no liability for any Comments posted by you or any third party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy.

Please refer to our Privacy Policy for further information regarding how we collect, use, store, and protect your personal information.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or product availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Service or any related website is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by applicable law.

No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to the other prohibitions set out in these Terms of Service, you are prohibited from using the website or its content:

for any unlawful purpose;
to solicit others to perform or participate in unlawful acts;
to violate any international, national, regional, or local laws or regulations;
to infringe upon or violate our intellectual property rights or those of others;
to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
to submit false or misleading information;
to upload or transmit viruses, malware, or any other malicious code that could affect the functionality or operation of the Service, any related website, other websites, or the Internet;
to collect or track the personal information of others;
to spam, phish, pharm, pretext, spider, crawl, or scrape;
for any obscene or immoral purpose;
to interfere with or circumvent the security features of the Service, any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any prohibited use.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from using the Service will be accurate or reliable.

You agree that we may remove the Service for indefinite periods or cancel the Service at any time without notice.

Your use of, or inability to use, the Service is entirely at your own risk.

The Service and all products and services delivered to you are provided on an "as is" and "as available" basis unless expressly stated otherwise, without any representation, warranties, or conditions of any kind, whether express or implied, including implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful under the laws of England and Wales, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory rights that cannot legally be excluded under the Consumer Rights Act 2015.

To the fullest extent permitted by law, By Marlowe, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, licensors, and partners shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including but not limited to loss of profits, revenue, savings, business opportunity, goodwill, or data arising out of your use of the Service or any products purchased through the Service.

Where liability cannot be excluded, our liability shall be limited to the maximum extent permitted by applicable law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless By Marlowe and our parent companies, subsidiaries, affiliates, partners, directors, officers, employees, contractors, licensors, suppliers, and service providers from any claim or demand, including reasonable legal fees, made by any third party arising out of or relating to:

your breach of these Terms of Service;
your violation of any law;
your infringement of any third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service remain effective unless and until terminated by either you or By Marlowe.

You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or by ceasing to use our website.

If, in our sole judgment, you fail or we suspect that you have failed to comply with any provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services or any part thereof.

SECTION 17 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms of Service, together with any policies or operating rules posted on this website, constitute the entire agreement between you and By Marlowe and govern your use of the Service, superseding all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide you with Services shall be governed by and construed in accordance with the laws of England and Wales.

If a dispute arises, both parties agree to first attempt to resolve the matter amicably by contacting each other directly.

If the dispute cannot be resolved through informal discussions, it shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these Terms affects your statutory rights as a consumer under applicable United Kingdom consumer protection legislation.

SECTION 19 – CHANGES TO THESE TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website.

It is your responsibility to check this page periodically for changes.

Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to us using the details below.

The best way to reach us is by email at info@by-marlowe.com. We aim to respond to every message within 24 hours.

Whether you have a question about your order, our products, shipping, or returns, sending us an email is the fastest and most reliable way to get help. Please include your order number where possible so we can assist you more quickly.

Terms of service

SECTION 1 – ONLINE STORE TERMS

SECTION 2 – GENERAL CONDITIONS

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

SECTION 5 – PRODUCTS OR SERVICES

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

SECTION 7 – OPTIONAL TOOLS

SECTION 8 – THIRD-PARTY LINKS

SECTION 9 – COMMENTS, FEEDBACK AND OTHER USER SUBMISSIONS

SECTION 10 – PERSONAL INFORMATION

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

SECTION 12 – PROHIBITED USES

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

SECTION 14 – INDEMNIFICATION

SECTION 15 – SEVERABILITY

SECTION 16 – TERMINATION

SECTION 17 – ENTIRE AGREEMENT

SECTION 18 – GOVERNING LAW

SECTION 19 – CHANGES TO THESE TERMS OF SERVICE

SECTION 20 – CONTACT INFORMATION

The best way to reach us is by email at info@by-marlowe.com. We aim to respond to every message within 24 hours.

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Terms of service

SECTION 1 – ONLINE STORE TERMS

SECTION 2 – GENERAL CONDITIONS

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

SECTION 5 – PRODUCTS OR SERVICES

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

SECTION 7 – OPTIONAL TOOLS

SECTION 8 – THIRD-PARTY LINKS

SECTION 9 – COMMENTS, FEEDBACK AND OTHER USER SUBMISSIONS

SECTION 10 – PERSONAL INFORMATION

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

SECTION 12 – PROHIBITED USES

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

SECTION 14 – INDEMNIFICATION

SECTION 15 – SEVERABILITY

SECTION 16 – TERMINATION

SECTION 17 – ENTIRE AGREEMENT

SECTION 18 – GOVERNING LAW

SECTION 19 – CHANGES TO THESE TERMS OF SERVICE

SECTION 20 – CONTACT INFORMATION

The best way to reach us is by email at info@by-marlowe.com. We aim to respond to every message within 24 hours.

Company Information

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