Ivy | Comfortable Jacket
Ivy | Comfortable Jacket
Free Insured USPS Shipping
30 day money-back guarantee
10% extra off for 2 items, 15% extra off for 3+ items
30-day return guarantee
30-day return guarantee
If our product does not meet your expectations, you can return it within 30 days upon receipt.
Before returning the goods, please contact our customer service at info@by-marlowe.com and let us know the reason for the return so we can process your request correctly.
Free shipping
Free shipping
We are offering free shipping within the United States for all orders.
We ship our packages with a Tracking code so you can always monitor your order.
You will receive the Tracking code via email within 1-24 hours after placing your order.
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Removable Hood – Adds extra versatility for sun or sudden showers.
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Full-Front Zipper – Easy to wear and ensures a secure, comfortable fit.
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Adjustable Cuffs – Tailor the sleeves to your liking for extra comfort.
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Lightweight, Breathable Fabric – Keeps you cool while offering stylish coverage.
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Effortless Styling – Pairs well with jeans, shorts, or leggings for any outdoor occasion.
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Frequently Asked Questions
How long does shipping take and what's the total delivery time?
How long does shipping take and what's the total delivery time?
Once your order has been dispatched, delivery usually takes 5 to 10 business days (Monday to Friday). Including our processing time of 1 to 2 business days, the total delivery time is typically around 6 to 12 business days from the moment you place your order.
Do you charge for shipping?
Do you charge for shipping?
No. We offer free shipping on all orders within the United States, with no minimum spend required.
Which shipping carrier do you use?
Which shipping carrier do you use?
All orders within the United States are shipped via USPS.
Can I return or exchange an item?
Can I return or exchange an item?
Yes. We accept returns for both defective and non-defective products, and we also allow exchanges. Items can be returned within 30 days of delivery. Return labels are not provided automatically, and return shipping costs are the customer's responsibility unless otherwise approved by our support team. Please see our Refund Policy for full details.
How do I get a refund and how long does it take?
How do I get a refund and how long does it take?
To request a refund, contact us at info@by-marlowe.com. Once we receive and inspect your returned item, refunds are issued to your original payment method within 14 days. We do not charge restocking fees. See our Refund Policy for full details.
Where do you ship?
Where do you ship?
We currently ship orders within the United States only.
How long does it take to process my order?
How long does it take to process my order?
All orders are processed within 1 to 2 business days (Monday to Saturday, excluding Sunday) after payment is confirmed.
Until when can I cancel my order?
Until when can I cancel my order?
You can cancel your order as long as it has not yet been dispatched. Since orders placed before 3:00 PM (ET) are processed the same business day, please contact us as soon as possible at info@by-marlowe.com if you wish to cancel.
